A toll-free or 1-800 number is a special telephone number, in that the telephone carrier, instead of the calling party, charges the called party the cost of the calls. A toll-free number is assigned from a special dialing prefix range (also known as area code) such as 1800 where all calls to those prefixes are free to the caller. The cost of the call to the called party is usually based on factors such as the amount of usage the number experiences, the cost of the trunk lines to the facility, and possibly a monthly flat rate service charge.
Why to use a Toll-Free Number?
The called party may use a toll-free phone number because:
They charge the calling party in another way, such as for technical support calls.
They make a sale following the call to the toll-free number.
Sales were enhanced with the inclusion of toll-free support.
Improvement of customer satisfaction by providing free after-sales support in
certain products/services.
They want friends and family to be able to contact them without paying long
distance call charges.
They are operating a non-profit service intended to be free to the client.
Toll-free numbers differ from collect calls (where the called party also pays for the
call) in that the call is always free to toll-free numbers, whereas the called party has
to give special permission on a call by call basis to pick up the charge in the case of
collect calls.
What is CBS (Call Back Service)?
As the above given image shows our CBS (Call Back Service) has a very simple call
flow and can be summed up in few simple steps.
1. Customer places the call on your CBS number.
2. Panel will check your contact details from our database. If, your services are
active than the call will be hanged up.
3. Caller will get a SMS with your company name.
4. Data will be stored in the database and an email will be send to your email ID.
5. Data can also be accessed from CBS Panel i.e. Call Management
Panel.
6. Extensive call management panel allows agents to access the data and store
customer contact details, lead status and next follow-up date.
